Realistic Diplomas is a hard working company and we treat our customers very fairly, and honestly. We understand that the vast majority of people are honest when it comes to financial transactions, so there exists an almost insurmountable likelihood that following information does not apply to you. Those of you with other intentions, the following standard Dispute and Fraud Policy applies:
Note: Trying to deny a valid charge through your bank or credit card company is also a fraudulent act and is illegal. When we receive such disputes, the following course of action applies:
WE DO HAVE A PRIVATE INVESTIGATOR ON RETAINER. UPON ANY CHARGEBACK ACTION BY A PURCHASER OF OUR PRODUCTS, If you make a fraudulent claim of unauthorized card usage, WE WILL AUTHORIZE AN INVESTIGATION TO COLLECT ANY INFORMATION LEGALLY ACQUIRABLE FOR USE IN DISPUTING THE CHARGEBACK. We will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
Our Investigator will attempt to make contact at both any known residence in addition to known place of employment based on legally obtained public domain information.
We have a customer service department for a reason! When issues arise with regards to a product we have sold, our customers can contact us via email 24 hours a day, 7 days a week or by phone during office hours, during the entire year, and we will do all that is humanly possible to either correct the situation or when justified, to issue a partial credit. We feel our Customer Service Department has done a tremendous job of taking care of our customer's needs.
Due to the customized nature of the product we sell, we do not offer a standard money back guarantee. If we make a spelling or other production error on your document, we will gladly correct it for you at our expense. We will also replace any damaged or defective item immediately. At the end of the day, we want to make sure you are completely satisfied with your purchase!
Unfortunately, it has been our experience in the past that some people have made attempts to return their documents after copying them. Thus, we cannot issue refunds or credits unless the order is cancelled before it is mailed. Realistic Diplomas offers customized printing services, so in light of this, returned documents will be of no use to anyone other than the party who ordered it.
IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by e-mail and certified mail. Copies will also be sent to your bank and credit card company.
The invoice will include the following information:
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The Original charge amount plus a $29 fee for dispute processing
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The name of the site you purchased products from
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Your IP address from which you ordered
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Access logs detailing when you accessed the site in question and what ISP you used to do so.
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The date, time and products that were ordered which include examples of any files and/or pictures of any information you accessed from our site
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